Frequently Asked Questions
1. Q: How can I order
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email.
2. Q: Why should I buy online?
A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all your previous orders any time you want.
3. Q: What information should I input when ordering?
A: our online ordering system will ask for all the essential information you should submit. This will make sure the shipment is not delayed.
4. Q: What payment methods can I use?
A: You can use all the major credit card/ Debit Card (Visa & Master Card). We also accept Interbank Funds Transfer.
5. Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us via WhatsApp, https://wa.me/60175057501 notify us about the problem. We can manage the order manually.
6. Q: How can I change delivery address?
A: Sign into your account and go to “my account”. On “my account” you can change all your contact information. But if you still can't, please contact us by Whatsapp, https://wa.me/60175057501.
7. Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment requirements. If the products on your order are due to specific requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
11. Q: How can I get offer of bulk amounts?
A: Please contact us by Whatsapp, https://wa.me/60175057501 for bulk amounts order.
12. Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact us by WhatsApp +6017-505 7501
13. Q: Do I have to order online?
A: You can also send your order to by WhatsApp us at https://wa.me/60175057501. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime.
14. Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.
15. Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact us via WhatsApp at https://wa.me/60175057501 or email at info@wisechef.com.my
On pricing and shipping related issues you can contact customer support by WhatsApp, https://wa.me/60175057501 or email us at info@wisechef.com.my]